Leading questions to understand customer needs

Created by Max Kremer, Modified on Sun, 13 Nov, 2022 at 6:06 PM by Max Kremer

To better understand which heater the customer needs, start by asking the following questions:

  • What voltage do you require, 12V or 24V? 
  • What fuel type does your van use, diesel or petrol?
  • What altitudes are you planning to travel at, above or under 5000ft (1,500m)?
  • Where are you planning to install the heater? Under the passenger seat, under the floor, or in the back of the van?
  • What type of insulation do you have in your van?

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